====== Support and service level schedule ======

This Support and Service Level Schedule sets forth the performance metrics such as applicable service levels, 
response  times,  service  windows  and  availability  of  the  Services.  In  addition,  this  Support  and  Service  Level 
Schedule  defines the  Service  Credits  that  Customer  may  be  eligible  to  in  case  LeaseWeb does  not meet the 
performance metrics set forth herein. LeaseWeb’s general terms and conditions (the “General Terms”), LeaseWeb 
service specification (the “Service Specifications”) and LeaseWeb’s policies and guidelines with respect to the use of 
its Services (the “LeaseWeb Policies”) are also made part of the Agreement and shall apply to the Services and any 
Equipment provided by LeaseWeb.